To ensure your recipients' cookie gift experience is special, we offer hand delivery service wherever possible. Hand-delivered gifts are prepared from the location closest to the zone where your gift is being delivered. When hand-delivery is not selected or available, your product is carefully packaged and shipped via a third-party carrier.
Same-day delivery is available in selected areas of the country and only on certain products. If Same Day service is not available for your destination, please call to speak with one of our associates at 844 998 2789.
During the ordering process please select a date at least one day from the time you place your order. Hand delivery is generally not available on Sundays or Holidays. Sundays and Holidays are excluded when your items are shipped to commercial or residential addresses.
Under normal conditions, every effort is made to have your order arrive on your requested delivery date.
When hand-delivery is not selected or available, we rely on a third party to deliver your order. While we package and ship to arrive on your requested delivery date, your shipped package may arrive one or two days either before or after. Confirming the exact time of delivery for shipped items is beyond our control.
Third-party delivery days are Monday through Friday (excluding holidays).
Please understand delays outside our control also occur due to the following: weather, product availability, holiday rush season, rural area constraints, lack of response by the recipient, incorrect address information entered, invalid delivery date entered and other conditions outside our control.
Some cookie gift purchases may require or be eligible for special bulk shipping rates. We will charge an additional amount for purchases which require bulk or multiple package shipments. Please contact us at 844 998 2789 if you need further information on bulk item shipping rates.
Local pick up is available where our stores are located. View our Cookies by Design locations to see if there is a store location near you.
We guarantee delivery to the mailroom or receiving department of colleges, hotels or hospitals. It is then up to those departments to deliver the package to the correct recipient. This may cause delays as the mailroom or receiving department does not guarantee delivery within a given period of time.
