Delivery Information
We’re proud to offer local store pickup, hand delivery, and shipping via third-party carriers to ensure your cookie gifts arrive fresh and beautifully presented.
Store Pickup
Prefer to pick up your order? Local pickup is available at any of our store locations. View our store locator to find a Cookies by Design near you.
Local Hand Delivery
Whenever possible, we offer personal hand delivery to make your recipient’s experience extra special. Orders are prepared by the store closest to the delivery address.
- Same-day delivery is available in Barrie and Brampton, Ontario, and only for certain products.
- Hand delivery is not available on Sundays or holidays.
- Please choose a delivery date at least one business day in advance when placing an order for pickup or local delivery.
If same-day service isn’t available in your area, feel free to call us at 844-998-2789 to discuss your options.
Fast Delivery with Food Apps
Looking for a quick treat delivered at short notice? Both of our locations are available on SkipTheDishes, DoorDash, and Uber Eats for fast delivery of our signature cupcakes and gourmet cookies. The perfect solution for same-day cravings or last-minute celebrations.
Shipping via Carrier
When hand delivery isn’t selected or available, we’ll package your gift with care and ship it via a trusted third-party carrier.
Shipping Options:
- Standard: 2–5 business days
- Express: 1 business day
Please note: Exact delivery times for shipped orders are not guaranteed, as they depend on the carrier’s schedule. Date selection is not currently available for shipped orders.
Shipping is available Monday through Friday, excluding holidays.
Delivery Delays
While we do our best to ensure timely delivery, delays may occur due to circumstances beyond our control, such as:
- Inclement weather
- High seasonal demand
- Product availability
- Incorrect or incomplete delivery information
- Rural delivery contraints
- Lack of response from the recipient
Bulk Orders & Special Rates
Some orders may qualify for special bulk shipping rates, or may require multiple package shipments. Additional fees may apply.
For more information, please contact us at 844-998-2789.
Deliveries to Institutions and Commercial Premises
We guarantee delivery to the reception, mailroom or receiving department of commercial premises and institutions such as colleges, hospitals, or hotels.
Please note: Internal delivery from those departments to the recipient may cause delays and is outside of our control.